Lost parcel

If your parcel gets lost, we take full responsibility.
You then have two options:

• A new parcel sent straight away, free of charge.
• A full refund of your order.

Your satisfaction stays our top priority.

Damaged or faulty product

If a product is faulty, we do everything we can to fix it quickly.
You can choose between:

• A free, immediate replacement of the item.
• A full refund of your order.

Before approving the return, we may ask you for more details (photos, videos or other information) to confirm the fault.

Our priority: your complete satisfaction.

Money-back guarantee

You have 30 days after delivery to ask for a full refund if your purchase isn’t right for you.
No reason needed.
The product may have been opened or tried, as long as it comes back in good condition.

Return costs

Under the 30-day money-back guarantee, return shipping is paid by the customer.
For a faulty product, you pay these costs first, but they are refunded in full once the return is confirmed and approved.

Refund times

Refunds are processed within 15 days at most of your request.

Delivery times

Shipping or transit times are not a reason for a refund.
To find out more, see the “Delivery” page of our site.

And for any question, our team is here for you through the Contact page.